Frequently Asked Questions
How will specimens be
delivered to your lab?
delivered to your lab?
Within the state of SC your specimens will be picked up by our professional courier
service at a time convenient to your office. Outside the state, we will supply you
with FedEx packaging and prepaid airbills for overnight delivery to our lab.
service at a time convenient to your office. Outside the state, we will supply you
with FedEx packaging and prepaid airbills for overnight delivery to our lab.
How will I get my reports?
We offer several methods of report delivery to our clients, including
courier delivery, fax, and internet reporting through our website.
courier delivery, fax, and internet reporting through our website.
Can I be sure that the patient reports
available to me on the internet are
secure and HIPAA compliant?
available to me on the internet are
secure and HIPAA compliant?
Yes, PPS, PC works with the latest and most secure technology available. We also work
closely with our LIS vendors to ensure we do not compromise security. We employ
the most secure site certificate available, Verisign, to keep our results site secure.
closely with our LIS vendors to ensure we do not compromise security. We employ
the most secure site certificate available, Verisign, to keep our results site secure.
What is your turn-around-time?
Our current turn-around-time on Pap testing is 3-4 days. Surgical biopsies are reported within
24-36 hours from receipt in the laboratory. Non-Gyn cytology also has a 24-36 hour turn around time.
24-36 hours from receipt in the laboratory. Non-Gyn cytology also has a 24-36 hour turn around time.
What are your pathologists'
areas of expertise?
areas of expertise?
Our pathologists have expertise or special interest in all areas of pathology related to
specimens that may come from a physician office or medical facility. This includes
but is not limited to Cytology, Breast, Dermatopathology, Gastrohepatic, Ophthalmic,
Urogenital, Neuropathology, Hematopathology, GYN and Molecular Pathology.
specimens that may come from a physician office or medical facility. This includes
but is not limited to Cytology, Breast, Dermatopathology, Gastrohepatic, Ophthalmic,
Urogenital, Neuropathology, Hematopathology, GYN and Molecular Pathology.
In which managed care plans
do you participate?
do you participate?
Within the state of South Carolina we participate with ALL managed care plans,
including Blue Choice, CIGNA (all plans) and United Healthcare. Outside of
South Carolina we participate with Medicare, Medicaid, and many PPO plans. Our
Marketing Department will answer any specific questions you may have.
including Blue Choice, CIGNA (all plans) and United Healthcare. Outside of
South Carolina we participate with Medicare, Medicaid, and many PPO plans. Our
Marketing Department will answer any specific questions you may have.
What are your laboratory
office hours?
office hours?
Our laboratories may be reached between 8:00 am and 5:00 pm, Monday through
Friday. A pathology support representative can be reached at other times.
Friday. A pathology support representative can be reached at other times.
How can I contact a pathologist
if I have a q uestion about
a specimen or report?
if I have a q uestion about
a specimen or report?
You can reach a pathologist by calling 866-252-1913. The pathology secretary
will direct you to the appropriate pathologist depending on your need.
will direct you to the appropriate pathologist depending on your need.
What if a patient has a question
about his/her bill?
about his/her bill?
Our billing department will be glad to talk with your patient about their bill. If there is a
problem with insurance reimbursement, we will contact the payor to resolve the problem.
problem with insurance reimbursement, we will contact the payor to resolve the problem.
Is your laboratory accredited?
All four of our laboratories are both CLIA and CAP accredited.
Copies of accreditation are available upon request.
Copies of accreditation are available upon request.
Does your laboratory provide
the supplies I need?
the supplies I need?
All supplies necessary for the collection and transport of
your patients' specimens to our laboratories will be supplied
at no charge, as allowed by federal regulations.
your patients' specimens to our laboratories will be supplied
at no charge, as allowed by federal regulations.
Does your lab perform the
thin layer Pap test?
thin layer Pap test?
We have ThinPrep processors onsite for performing the thin layer
Pap testing. We also offer the conventional Pap slide test if requested.
Pap testing. We also offer the conventional Pap slide test if requested.
Do you offer consultative services
for a second opinion on slides?
for a second opinion on slides?
Yes, we do provide this service. Please contact client services for additional information.
Do you offer slide preparation only
for referring dermatologists?
for referring dermatologists?
We are currently offering slide prep only on a limited basis.
Please contact our client service department for more information.
Please contact our client service department for more information.
One Science Court
Suite 200Columbia, SC 29203
866.252.1913
Contact UsPrivacyLegal© 2011 Professional Pathology Services
Suite 200Columbia, SC 29203866.252.1913Contact UsPrivacyLegal© 2011 Professional Pathology Services